Run a story: Sea Er breaks freezer
The quality of the product is the life of the enterprise, only high grade, efficient company ability is in any challenges forever remain invincible- – so, the company must shut good quality. No matter be engaged in any management, want quality of strict requirement product. If management does not have the idea of quality management, so this company cannot grow. Will conquer with high quality product and service the market, win a customer, and excelsior the marrow that is quality.
Supervise case
1985, the refrigerator of auspicious snow brand that total factory produces Qingdao refrigerator (the predecessor) of sea Er, when quality is checked, inventory has 76 in not much freezer the stage is unqualified, according to the sale prices at that time, these freezer are maintained slightly can sell. But, factory director Zhang Ruimin decides at once, before entire factory worker, break 76 freezer entirely destroy. At that time a freezer 800 multivariate money, and worker every are mean monthly salary has 40 yuan only, the salary that a freezer is equal to a worker two years almost. Workers suggest in succession at that time: Cheap processing gives a worker.
Zhang Ruimin says to employee: “If petty gain handles you, be equal to the freezer that tells everybody to be able to produce this kind to carry defect. Today is 76, tomorrow may be 760, 7600… accordingly, must solve this problem. Must solve this problem..
Then, zhang Ruimin decides to be bungled destroy these 76 freezer, and be by responsibility person oneself are bungled destroy. A lot of workers are bungled tear shed when destroying freezer, wasted how many product at ordinary times, go without the person aching; But be bungled with one’s own hands when destroying freezer, experiencing this is the loss with very big brushstroke, with bitter hatred. Have the appearance of shock force very much through this kind, changed a worker to be opposite the view of quality standard.
The method that why should use this kind of extreme handles rejected product?
To the product of the flaw appearing on quality, is this a small issue? Not, not be absolutely. In fact, it is the big difference of quality awareness. If do not resolve the difference on this kind of idea, solve the quality problem of the product impossibly truly.
The quality of the product is the life of the enterprise, only high grade, efficient company ability stands forever in any challenges at indefectible this ground – so, the company must shut good quality. No matter be engaged in any management, want quality of strict requirement product. If management does not have the idea of quality management, so this company cannot grow. Will conquer with high quality product and service the market, win a customer, and excelsior the marrow that is quality.
Product quality is the focus that current market competes and basic measure, it is a product whether a in the get victory on the international market decisive payoff. In the market economy of our country future, the kind that achieves economic growth also produced fundamental change, it already from extensive model to intensive change, this improves the quality that economy lives namely essentially.
Be in the United States, a lot of companies often are used be equivalent to total turnover 15% checking to the charge of 20% , examine, modificatory design, rebuild, assure after carry out, on the cost that the after service, processing that return money concerns with etc and quality, so of true costly is quality inferior brilliant. If company first time has done the business, those waste are remedying the time on the job, money and energy to be able to avoid.
The enterprise that succeeds domestic and internationally make sure quality is put in all in all locally, because they are clear, minor neglect, small careless metropolis brings greatest loss for the enterprise. Archaism says,ghd styler, take as one’s model stop, in. If is not gone after perfect, the person’s job cannot satisfactory. Afterwar, japanese company establishs the sense with a perfect pursuit just about, beat American industry with high quality. And sea Er also lets Japanese be convinced through his effort. Famous the Kingdom of Wei is for instance small the example of E.
Defend the production of bath establishment to develop sea Er whole, in August 1997, wei Xiaoe of 33 years old is sent to go to Japan, study control world’s most advanced whole defends bath to manufacture a technology. During study, wei Xiaoe notices, japanese tries modular period percent defective to be in commonly 30% , 60% , after it is normal that equipment is debugged, percent defective is 2% .
“Why to raise percent of pass to 100% ? “Wei Xiaoe asks Japanese technology staff. “100% ? Do you feel likely? “Japanese ask in reply. From inside the dialog, wei Xiaoe realizes, either Japanese ability is no good, however the fetters and handcuffs on the thought makes their backwater at 2% .
As a Hai Erren, wei Xiaoe’s standard is 100% , namely ” or does not work, should work be about to contend for the first ” . She uses the study time of each minutes of each second desperately, 3 week hind, bringing advanced technology knowledge and overtake the belief of Japanese returned sea Er.
Half an year is lain between when, mr Gong Chuan comes to Japanese mould expert China the visit saw ” is prentice ” Wei Xiaoe, she already was the factory director of factory of the cent that defend bath right now. The manufacturing site that facing spotless, employee that operates adroitness and the product of 100% qualification, he was stupefied, conversely Xiang Tudi consults a problem.
“How do you accomplish spot cleanness? We think the percent of pass of 100% not to have the courage to think repeatedly, to us, the percent defective of 2% , of 5% undesirable article lead perfectly justified, how are you to carry what high yield tastes percent of pass? How are you to carry what high yield tastes percent of pass??
“Attentive. “Wei Xiaoe’s simple answer makes Mr Gong Chuan astonied again. Attentive, look be like simple,Gaia Gold, actually not simple.
Wei Xiaoe becomes 2% enlarge in practice 100% go knowing. For instance she discovers, there is the macula that is aware of not easily after some products shape, with respect to the caller on the horse labour discusses the way to deal with a situation. Some employee say: “This macula looks not carefully to be lost sight of at all, besides, after the course is repaired completely OK pare off… “
Wei Xiaoe says: “These products that have macula market of ten thousand one flow direction, the beauty that can affect sea Er praise degree, the user can be taken magnifier, stethoscopic go buying refrigerator, also can take these things to buy the establishment that defend bath. So, ‘ of since ‘ Bai Bi cannot have ‘ of ‘ tiny flaw, the spot that the account that produces this small macula is us still cannot accomplish spotless. The spot that the account that produces this small macula is us still cannot accomplish spotless..
Those who had seen Wei Xiaoe bring back is Japanese made the worker of photograph of spot of the product that defend bath says: “The spot of Japanese is so dirty, we are much stronger than them. Besides, after extrude plank, hard to avoid can have clear the Mao Bian that come down falls down… “
After Wei Xiaoe listens object greatly: “Dirty chaos is not a standard absolutely, spotless is the standard of sea Er! Japanese impracticable, doesn’t sea Er why have something made to order? “But clear occurrence dust should appear really by the side of wool, how to solve? Wei Xiaoe used a heart, have a meal to considering this issue on foot.
A day, next coming home already very late, the Wei Xiaoe that eating a meal still is wanting how to solve the problem of ” of ” Mao Bian. Abrupt, her eye shines: The daughter is cutting pencil with pencil sharpener, the powder of pencil falls inside a small box, wei Xiaoe be suddenly enlightened, do not consider on have a meal, below the lamp the picture removed blueprint. The following day, a ” of ” waste case that collects Mao Bian technically was born, clear after extrude plank the Mao Bian that come down falls directly inside person box, avoided to fall on working site or raw material, solved the macula problem of plank effectively.
But the bowstring of the quality that Wei Xiaoe stretchs tight closely was not loosened because of this. A day before trying a model, wei Xiaoe discovered a hair in raw material. When jockey is working, this falls a person accidentally undoubtedly. Silk of a hair is the time bomb of reject, in case reject can appear in infiltrate raw material. Wei Xiaoe is united to jockey immediately made Bai Yi, white hat, ask everybody is unified cut bingle. Another may appear the reason of 2% reject is eliminated to be in budding in.
The responsibility of 2% got of 100% fulfil, the likelihood of 2% is put an end to one by one. Eventually, 100% , this is considered as the product percent of pass of ” impossible ” by Japanese, wei Xiaoe was accomplished, during no matter be,trying a model, or after it is normal that equipment is debugged.
Going after quality is the art of a kind of management, if the enterprise can build right idea and carry out active quality management to plan, with respect to the occurrence that can prevent undesirable product, make the job is full of fun, productivity height produces beneficial result, won’t have a headache for the quality problem that emerges in endlessly all the day unceasingly.
In numerous enterprise, the company ability that established quality awareness truly puts quality in crucial position, just also can establish oneself brand truly. So, want to produce high grade product, want to establish true quality viewpoint of value above all.
Be this kind of quality awareness, qingdao freezer total factory (the predecessor of sea Er) completed qualitative flight. In June 1987, bank of World Health Organization, international invite public bidding of the 3rd freezer, “Musical instrument island takes part in the match on world of gram of force of ” of Er of sea of one benefit suddenly 15 times player, hold the belt of with one action,muslim clothing, become the home appliance company that our country wins the bid in the world first. 1988, “” of Er of sea of one benefit suddenly held musical instrument island in both hands the whole nation nods freezer product couplet to exhibit ” surely the ” quality of ” of optimal credit cup and only of countrywide freezer industry manages award ” , pick took ” light industry gold of ” of award of outstanding exit product, exit is achieved collect Jin Longteng of advanced company ” to fly cup of award ” gold, in light the Ministry of Works in feudal China quality management supervises administrative committee and China to pledge assist what user committee sponsors is homebred in assess of quality trace of combination of whole nation of double door freezer, flourish ascends head of a list of names posted up. Of the same age December, appraise through comparison of freezer country actor, always divide the first, win gold again. In September 1990, total factory obtained Qingdao freezer again ” of award of management of ” nation quality. Obtain this special honour, by Qingdao freezer plant total plant member fourth word says: “Island of our musical instrument the gold of Er of sea of one benefit suddenly is to be bungled those who come out. “Island of our musical instrument the gold of Er of sea of one benefit suddenly is to be bungled those who come out..
“Doitfightthefirsttime! “(successful) , this word is in American enterprise wide to circulate. This is business management person strict to product quality requirement.
The quality of the product is the life of the enterprise, only high grade, efficient company ability is in any challenges forever remain invincible- – so, the company must shut good quality. No matter be engaged in any management, want quality of strict requirement product. If management does not have the idea of quality management, so this company cannot grow. Will conquer with high quality product and service the market, win a customer, and excelsior the marrow that is quality.
Manage enlightenment:
The processing of a lot of businesses to rejected product, a small issue will handle regard as, even deceive pass a barrier, depreciate selling is normally practice. What they lack is this kind of long-term quality awareness. In fact, to defective goods good-tempered be pair of quality is indulgent. What put an end to pair of defective goods from consciousness only is indulgent, ability builds the brand of a quality truly. What sea Er reflects to the processing of ” reject ” is the big government of a kind of quality awareness. The company should grow fill do not decline, must the problem of 2% treats as 100% will handle.
Origin: Brand China